Our Policies

By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.

You may use this site only for lawful purposes. You agree not to interfere with the site's operation, attempt to gain unauthorized access to any systems or data, scrape or harvest content or personal information, or use the site in any way that infringes the rights of others.

All content on this site — including text, images, logos, product descriptions, and our assistant Kaku's responses — is the property of Quichapa Coffee Inc. or its licensors and is protected by copyright and trademark law. You may not reproduce or distribute it without our written permission.

The site and its content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Quichapa Coffee disclaims all liability for damages arising from your use of the site. Our total liability for any claim will not exceed the amount you paid to us in the transaction giving rise to the claim.

These terms are governed by the laws of the State of Utah, and any disputes will be resolved in the state or federal courts located in Utah. We may update these Terms of Use from time to time; continued use of the site after changes are posted constitutes acceptance.

All orders are subject to acceptance and availability. Prices are listed in U.S. dollars and may change without notice; the price charged is the price displayed at checkout. Applicable taxes and shipping charges are calculated and shown before you place your order.

We accept the payment methods shown at checkout. Your payment is processed when you place your order. Our coffee is roasted to order; orders typically ship within 2–5 business days. Delivery estimates are provided by our carriers and are not guaranteed.

Coffee Club subscriptions renew automatically on the schedule shown when you join, using your saved payment method. You may pause or cancel your subscription at any time from your profile or by contacting us; changes take effect at the next renewal. The first cycle is charged with your initial order. A cycle that has already been charged is not refunded in part.

If an order arrives damaged or is not what you ordered, or is lost in transit, we will replace it or refund it. See Damaged, wrong or lost orders below for how to tell us.

We may refuse or cancel any order, including for suspected fraud or pricing errors. If we cancel your order, you will receive a full refund of any amount charged.

Coffee. Coffee is a perishable good, roasted to order, so we do not accept returns of coffee and do not refund coffee for taste or preference. If a bag arrives damaged or is not what you ordered, see below.

Brewing gear. Gear that is unused and in its original packaging may be returned within 30 days of delivery for a refund of the purchase price. Return shipping is paid by the customer, unless the return is because of our error (a wrong, damaged or defective item), in which case we cover it.

Damaged, wrong or lost orders. If your order arrives damaged or is not what you ordered, tell us within 7 days of delivery and include photos of the item and its packaging. We will replace it or refund it. If tracking shows no movement for 7 days, or the carrier reports the package lost, we will replace it or refund it.

Coffee Club. You can cancel at any time from your profile or by contacting us. Cancelling takes effect at the next renewal, and a cycle that has already been charged is not refunded in part.

To start a return or report a problem, email office@quichapacoffee.com or ask Kaku on the site/app. Refunds are issued to the original payment method within 5–10 business days of our receipt of the return (or approval of the claim).

We maintain the information you provide when you create an account, place an order, join the Coffee Club, or chat with Kaku, such as your name, email, phone number, shipping address, order history, and stated preferences. We also collect standard technical data (IP address, browser type, cookies) to keep the site working and secure.

Payment card details are processed by our payment providers (such as Stripe and Braintree) and are never stored on our servers. Cryptocurrency payments are received at addresses we control; blockchain transactions are public by nature.

We utilize your information to fulfill orders, manage subscriptions, provide customer service (including Kaku's personalized assistance), improve our products, and, only if you opt in, send marketing communications. You can unsubscribe at any time.

We do not sell your personal information. When we intentionally share it, we do so only with service providers who help us operate (payment processing, shipping carriers, email/SMS delivery), and only as needed to provide their service, or where required by law.

You may request a copy of your data, corrections, or deletion at any time by emailing office@quichapacoffee.com. We retain order records as required for tax and accounting purposes. This site is not directed at children under 13, and we do not knowingly collect their information.